Thank you for choosing SimpleFloww. We strive to provide high-quality WhatsApp API, automation, and marketing services. Before purchasing and using our services, please read the Refund & Cancellation Policy carefully.
By using our services, you acknowledge that you agree to the terms mentioned below.
1. Service-Based Nature
Our products & services (WhatsApp API Setup, Automation, Chatbot Flow, Campaign Support, Tools Access, etc.) are digital and service-based; therefore, refunds are limited and conditional.
Once setup, integration, account activation, or service work has begun, refund cannot be claimed.
2. Refund Eligibility
Refund may be considered only if:
- Payment was made but service was not initiated within 7 days
- Technical issue from our side due to which service cannot be delivered
- Duplicate payment made mistakenly (verified proof required)
If service onboarding or integration has started, refund is not applicable.
3. Non-Refundable Cases
No refund in the following cases:
- WhatsApp number ban/block due to spam or policy violation (as per WhatsApp guidelines)
- User fails to provide required details for setup
- User stops using service by personal decision
- Results, leads, or sales performance dissatisfaction
- Service trial or partial usage already done
- Third-party platform downtime or policy change from Meta Platforms
We only provide tools and technical support — results depend on your product, audience, and campaign strategy.
4. Cancellation Policy
Pre-Activation Cancellation
If a cancellation request is made before project setup, a refund may be issued after deduction of administrative charges.
Post-Activation Cancellation
After service activation/API setup:
- No cancellation refund will be applicable
- User may stop future renewal anytime
- Subscription plans will remain active until the end of the billing cycle
5. Plan Upgrade / Downgrade
- Upgrades can be done anytime by paying the price difference
- Downgrades will be applied from the next billing cycle
- Price difference for downgrade is not refundable
6. Payment Disputes
For any dispute, customers must first contact our support team.
Chargebacks or disputes without communication will be considered a policy violation.
7. Support & Resolution
Our team ensures smooth service and technical support throughout your paid plan period.
For help or issue resolution, contact:
📩 Email: info@simplefloww.com
🌐 Website: www.simplefloww.com
📱 WhatsApp: +91 9518649420
🌐 Company: AUTOKRIT TECHNOLOGIES PRIVATE LIMITED
8. Policy Updates
Refund & cancellation policies may be updated anytime.
Changes will be posted on this page with a revised date.
We value transparency and customer satisfaction.
For any issue, feel free to contact us — we are here to assist you.