Terms and Conditions

The rules and guidelines for using our services.

Effective Date: July 13, 2026
Last Updated: July 17, 2026

These Terms & Conditions govern the use of the website, software, products, and services provided by AUTOKRIT TECHNOLOGIES PRIVATE LIMITED("Company", "we", "us", or "our").

By accessing our website, registering for an account, purchasing any product or service, making a payment, or using our services, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms & Conditions, please do not use our services.

1. Services

AUTOKRIT TECHNOLOGIES PRIVATE LIMITED provides software and technology-based business solutions, which may include:

  • Customer Relationship Management (CRM) solutions
  • WhatsApp Business API solutions
  • Chatbot and AI-based solutions
  • Business automation tools
  • Marketing and communication automation
  • Lead management solutions
  • Team inbox and customer communication tools
  • Workflow automation
  • Third-party integrations
  • White-label software solutions
  • Custom software development
  • Implementation and onboarding services

The features and services available to a customer may vary depending on the plan, package, quotation, invoice, or agreement selected at the time of purchase.

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to purchase or use our services.

If you are using our services on behalf of a company, organization, or other legal entity, you confirm that you have the authority to accept these Terms & Conditions on behalf of that entity.

3. Account Registration

Customers must provide accurate and complete information when registering for or purchasing our services.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activities performed through your account.

You must immediately notify us if you become aware of any unauthorized access to or use of your account.

4. Acceptable Use

Our services must only be used for lawful and legitimate purposes.

Customers must not use our services for:

  • Fraudulent or illegal activities
  • Spam or unauthorized unsolicited communication
  • Phishing or impersonation
  • Distribution of malware or harmful content
  • Misleading or fraudulent advertising
  • Harassment, hate speech, or abusive activities
  • Activities that violate applicable laws or regulations
  • Activities that violate applicable third-party platform policies

We reserve the right to restrict, suspend, or terminate access to our services in case of misuse or violation of these Terms & Conditions.

5. Third-Party Platforms and Services

Certain services may depend on or integrate with third-party platforms and service providers, including communication platforms, payment gateways, cloud service providers, and other technology providers.

Customers acknowledge that third-party services may be governed by their own terms, policies, pricing, and restrictions.

We are not responsible for actions, restrictions, suspensions, downtime, policy changes, or service disruptions caused by third-party service providers.

6. Customer Responsibilities

Customers are responsible for:

  • Providing accurate business and account information
  • Using the services in compliance with applicable laws
  • Maintaining necessary customer consent and permissions
  • Protecting their account credentials
  • Ensuring that uploaded or processed data has been collected lawfully
  • Using communication and marketing services responsibly
  • Providing required information and approvals for service activation and implementation

7. Pricing and Payments

The price of services will be communicated through our website, subscription plans, quotations, invoices, order forms, proposals, or agreements.

Unless otherwise specified:

  • Payments are payable in advance.
  • Prices may be exclusive of applicable GST and other taxes.
  • Applicable taxes will be charged as required by law.
  • Payments may be processed through authorized third-party payment gateways or payment service providers.
  • Customers are responsible for providing accurate billing and payment information.
  • Services may be activated after successful payment confirmation.
  • Failure to make required payments may result in suspension or termination of services.

8. Subscription and Renewal

Certain services may be offered on a monthly, quarterly, half-yearly, annual, usage-based, or other subscription basis.

The applicable subscription period and renewal terms will be communicated at the time of purchase.

Customers are responsible for renewing their subscriptions before expiry to ensure uninterrupted access to the services.

The Company reserves the right to revise pricing for future subscription periods. Any applicable pricing changes will be communicated or displayed before they become applicable to the customer's next purchase or renewal, where required.

9. Additional and Third-Party Charges

Certain charges may not be included in the primary subscription or service fee unless specifically stated.

These may include:

  • Messaging or communication usage charges
  • Third-party platform charges
  • Payment gateway or payment processing charges
  • SMS or OTP charges
  • Cloud hosting charges
  • Third-party integration fees
  • Domain and email service charges
  • Other usage-based charges

Customers will be responsible for applicable additional charges as communicated at the time of purchase or use.

10. Service Delivery and Activation

Digital products and software services may be activated or provisioned after successful payment and receipt of the required customer information.

For services requiring onboarding, implementation, integration, or custom development, delivery timelines may depend on the customer providing all necessary information, credentials, approvals, and access.

Any delay from the customer's side may affect the expected delivery or implementation timeline.

11. Cancellation and Refunds

Cancellation and refund requests are subject to our applicable Refund & Cancellation Policy.

Refund eligibility may depend on the nature of the service purchased and whether the service has already been activated, provisioned, delivered, implemented, or used.

Customers may contact us at info@simplefloww.com for cancellation or refund-related requests.

Approved refunds, if applicable, will be processed to the original payment method, subject to applicable payment gateway and banking processing timelines.

12. Intellectual Property Rights

All software, technology, source code, designs, workflows, documentation, content, and other intellectual property associated with our services are owned by or licensed to AUTOKRIT TECHNOLOGIES PRIVATE LIMITED, unless otherwise agreed in writing.

Customers receive only a limited right to access and use the purchased services during the applicable subscription or service period.

No ownership of the underlying software, technology, or intellectual property is transferred to the customer.

13. Data and Privacy

We process personal and business information in accordance with our Privacy Policy and applicable laws.

Customers are responsible for ensuring that any data uploaded, collected, or processed through our services has been obtained lawfully and with appropriate permissions or consent where required.

We take commercially reasonable measures to protect customer information; however, no internet-based system can guarantee absolute security.

14. Service Availability

We aim to provide reliable services but do not guarantee uninterrupted or error-free availability.

Services may occasionally be unavailable due to maintenance, technical issues, internet disruptions, third-party outages, security incidents, or circumstances beyond our reasonable control.

We shall not be responsible for service interruptions caused by third-party platforms or events beyond our reasonable control.

15. Suspension and Termination

We reserve the right to suspend or terminate services if:

  • Payments remain unpaid
  • Fraudulent or illegal activities are detected or reasonably suspected
  • The services are misused
  • The customer violates these Terms & Conditions
  • The customer's activities violate applicable laws or third-party policies
  • False or misleading information is provided

Termination or suspension does not waive any outstanding payment obligations.

16. Limitation of Liability

We provide software, technology, automation, communication, and related business services.

We do not guarantee any specific level of sales, leads, revenue, profit, customer conversions, marketing performance, or business growth.

To the maximum extent permitted by applicable law, AUTOKRIT TECHNOLOGIES PRIVATE LIMITED shall not be liable for indirect, incidental, special, or consequential losses arising from the use of or inability to use our services.

17. Changes to Terms & Conditions

We reserve the right to modify or update these Terms & Conditions from time to time.

Updated Terms & Conditions will be published on our website with the revised "Last Updated" date.

Continued use of our services after any applicable changes become effective constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

18. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from these Terms & Conditions or the use of our services shall be subject to the jurisdiction of the competent courts in Kurukshetra, Haryana, India, subject to applicable law.

19. Contact Information

For any questions or concerns regarding these Terms & Conditions, please contact:

AUTOKRIT TECHNOLOGIES PRIVATE LIMITED
Registered Office:
Geeta Cinema Wala Road
Ladwa, Kurukshetra – 136132
Haryana, India

CIN: U62099HR2026PTC143343
Email: info@simplefloww.com